FAQs

How do I place an order on silopets.net?

Buying is very simple. Select the item you like, click ‘Buy on Amazon’ and that’s it! You will be redirected to Amazon.com to finalize your purchase

I don’t see the “buy” button on the item I like

To see the ‘Buy on Amazon’ button, you’ll need to create a free account on silopets.net.

How can I search for available products on silopets.net?

Choose your dog’s gender to browse our collection of stylish designs.

How do I join the rewards program?

Sign up for a free silopets.net account and start earning rewards right away!

How can I earn Pawcoins?

For every purchase you earn 10 pawcoin. To claim your reward, visit the rewards page and enter your Amazon order number.

How can I see my Pawcoins?

Find the ‘Rewards Program’ button at the bottom of the silopets.net homepage.

How do I know the correct size for my dog?

The last image in the Amazon listing shows a size chart. Choose the size closest to your dog’s breed.

What if I’m not happy with my purchase?

Happy customer, happy us! If you need to return your purchase, Amazon has a simple return process. To help us improve, we’d appreciate your feedback at returns@silopets.net

Have Additional Questions? Contact Us

Our Customer Team Is Always Here to Help You With Anything You Want to Know.

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